Responsible Gambling Policy

At Spectra Bingo we take responsible gambling seriously. We want play to be safe, enjoyable and under your control, so we provide practical tools and clear guidance to help you manage time and money spent with us. If you ever feel play is getting out of hand, we encourage you to use the controls on your account and to seek support.

Our player protection principles

We aim to protect vulnerable players and promote safer play by acting early, providing easy-to-use account tools and offering clear information about risks. We monitor account activity for signs of harm and will contact customers if we have concerns. Our approach is to support customers confidentially and without judgement.

Activity-control tools

You can manage your account directly in the self-service area. Available tools include:

Deposit limits

Set daily, weekly or monthly deposit limits to control how much you add to your account. Limits can be reduced immediately and increased only after a cooling-off period to avoid impulsive changes.

Loss limits

Use loss limits to cap how much you can lose over a chosen period. These limits apply across your account and help keep losses within planned levels.

Time and session controls

Set session reminders, daily play limits or auto time-outs. Short breaks - for example 24 hours or up to several weeks - are available for anyone who needs a temporary pause.

Self-exclusion and account breaks

If you need a longer break, you can self-exclude from our services. Self-exclusion options range from several months to permanent exclusion. We also participate in national self-exclusion services such as GAMSTOP, which allow you to block access to multiple operators across the UK. During self-exclusion your account will be closed and access to marketing stopped.

Recognising signs of problematic behaviour

Look out for warning signs such as: increasing deposit frequency, chasing losses, neglecting other responsibilities, hiding your activity or borrowing money to play. If you recognise these patterns in yourself or someone close to you, consider using limits, taking a break or seeking advice.

Tips for staying in control

Practical steps include setting strict deposit and loss limits, scheduling play times, keeping gambling separate from essential funds and not using gambling to manage mood. Treat gambling as a form of entertainment with a fixed budget you can afford to lose.

Professional help and support organisations

If you need further help, contact a professional support organisation. In the UK these include GamCare, BeGambleAware and GAMSTOP. You can also reach our customer support team via your account if you need help using the tools or arranging self-exclusion. Help is available and confidential, and you do not have to manage this alone.