General Terms and Conditions

This page sets out the rules that govern your use of Spectra Bingo. It explains the relationship between us and our users, and describes the main responsibilities that apply when you register, play or make payments on the site. Please read these terms carefully before using the platform. By registering an account you agree to comply with these terms and any additional rules published on the site.

Account responsibilities

You are responsible for keeping your account details accurate and secure. This includes maintaining control of your username, password and any security information. You must notify us promptly of any unauthorised access or use of your account. Only the account holder may use a registered account. We may suspend or close accounts where we reasonably suspect misuse, fraud, or a breach of these terms.

Eligibility requirements

To open an account you must meet the age and residency requirements applicable to play in your jurisdiction. You must be the person named on the account and provide true and complete information during registration. We reserve the right to refuse registration or to close an account where eligibility cannot be established or if required by law or our policies.

Acceptable platform use

You agree to use the platform lawfully and not to interfere with its operation. Prohibited conduct includes attempting to manipulate games, using multiple accounts to exploit promotions, abusive or fraudulent behaviour, and any activity that may harm other users or the integrity of the service. We may take action including withholding winnings, cancelling bets, or closing accounts where unacceptable use is identified.

General bonus and promotion rules

Promotions and bonuses are subject to specific terms which will be published with each offer. Bonus funds are typically non-withdrawable until any applicable playthrough or other requirements are met. We may restrict participation in promotions where we suspect abuse or where regulatory rules prevent participation. Any disputes about bonus entitlement will be handled in accordance with these terms.

Deposits and withdrawals

All payments must be made from and to accounts held in your name. Details of available payment methods, processing times and any limits are provided in the cashier. We may require additional checks before processing withdrawals to comply with our verification and anti-money laundering obligations.

Verification and withdrawal checks

We use identity and source of funds checks to verify accounts. You agree to provide documentation on request, such as proof of identity or address. Withdrawals may be delayed until required checks are complete. We will not be liable for delays caused by incomplete or fraudulent documentation.

Dispute resolution

If you have a complaint please contact our support team in the first instance. We will aim to respond promptly and investigate the matter fairly. If we cannot reach an agreed outcome we will explain the next steps, which may include escalation to an independent adjudicator where available under applicable regulation.

Updates to terms and conditions

We may revise these terms from time to time. Material changes will be notified to account holders by a notice on the site or via your registered contact details. Continued use of the platform after publication of changes constitutes acceptance of the revised terms. If you do not accept an update you should stop using the service and close your account.